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Serpro Support

We offer multiple services at a great value.

Over 25 years experience in the industry.

Maximize your business performance.

Commitment to deliver high standards.

A fully bespoke service

Serpro have partnered with leading training providers to develop and train individuals to become the best professionals in their chosen sector.

This training is based on the relevant specifications for Learning and Qualifications and provides the learner with the necessary knowledge and understanding for those who wish to apply for a rewarding role within the industry.

Due to the high standards that can be achieved on this course, a very high percentage of successful students, regardless of background, will be able to seek employment within the industry. This can cover a wide range of exciting and rewarding opportunities.

We also offer other courses which you can read about below.


Close Protection

Our close protection training is delivered by seasoned professionals who can draw upon a wealth of knowledge and experience from their many years in the field. All our instructors are drawn from specialist units ensuring that you receive the best training possible. What’s more, our courses provide attendees with the relevant SIA (Specifications for Learning and Qualifications for Close Protection Operatives). This ensures that you’re compliant with the Private Security Industry Authority Act 2001. This is a 16 day intensive course which will focus on preparing you for a career as a Close Protection Officer (CPO). Our close protection training UK courses will provide you with the knowledge you need to plan, prepare and support any close protection operation. Conflict management within the private security industry is also covered. As well as our 16 day course, Eventure also offers other close protection courses.

  • Roles and Responsibilities
  • Threat and Risk Assessment
  • Operational Planning
  • Law and Legislation
  • Interpersonal skills
  • Conduct Reconnaissance
  • Foot Drills
  • Route Selection
  • Journey Management
  • Search Procedures
  • Incident Management
  • Venue Security
  • Conflict Management


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Door Supervision

Our door supervisor course qualification meets the Security Industry Authority (SIA) specification for core competency training for door supervisors, which covers the necessary understanding and skills required by individuals who work in the licensed leisure.

Door supervisors are required to play an active role in safety of customers at licenced venues and public events


  • Develop the learner’s understanding of the roles and responsibilities of door supervisors working in a secure leisure environment, and the relevance of regulations within which they must operate
  • Develop the learner’s knowledge of health and safety in the workplace including awareness of emergency procedures
  • Develop the learner’s abilities to recognise, defuse and resolve conflict situations
  • Provide the learner with knowledge of the law and legal issues
  • Enable the learner to implement effective methods of communication

This will also allow the learner to apply physical intervention.

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CCTV Operatives

A programme designed to meet the needs of learners who require a qualification which will enable them to apply for a Security Industry Authority (SIA) licence for operating CCTV for public space surveillance.

This provides the learner with the knowledge and understanding to ensure the provision of a professional level of service as a CCTV operative; and to address the licensing requirements in the SIA regulated, operational environment.


  • Develop the learner’s understanding of the roles and responsibilities of a CCTV operator and other CCTV staff
  • Provide the learner with knowledge and skills to operate CCTV equipment and carry out surveillance techniques
  • Develop the learner’s knowledge of health and safety in the workplace including awareness of emergency procedures
  • Provide the learner with knowledge of legislation, codes of practice, operational procedures and guidelines applicable to the use of CCTV for public space surveillance
  • Enable the learner to implement effective methods of communication in a control room environment
  • Ensure that the learner understands how CCTV imagery may be presented as evidence

Candidates can complete the qualification in 5 days

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First Aid

Emergency first aid at work. This one-day course is usually the minimum requirement in any workplace where a first aider is needed. This course is ideal for people working in low-hazard environments, such as a shop or office. It is also suitable for organisations whose first aid needs assessment has identified the need for somebody trained in emergency first aid.

First aid at work. This three-day course is for people who may need to provide first aid to someone who is injured or becomes ill while at work. It includes training on specific injuries and illnesses that may have been identified in your first aid needs assessment.

First aid at work requalification. This course is for anyone who wants to requalify and update the skills they previously learned on a first aid at work course, in order to renew their certificate and continue to act as a workplace first aider.

The FPOS (First Person on Scene) Intermediate Course is a comprehensive first aid and basic clinical course which facilitates the delivery of essential clinical knowledge to those with a first response or immediate care responsibility.

This course is ideal for those in the Security, Airline, Close Protection, Police, Fire and Remote environments. The FPOS course is delivered by Paramedics and Emergency Specialists who are able to relate this training to their own experience.

The course itself is a BTEC and awarded by Edexcel through the IHCD framework. It is also recognised by the Royal College of Surgeons (faculty of pre-hospital care).

Length of courses:

1 day - Emergency First Aid at Work

3 day - First Aid at Work

30 hours - First Person On Scene

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Health & Safety

Health and Safety in the Workplace is a qualification aimed at senior managers, directors and business owners who have formal responsibility for health and safety management. The qualification is intended for learners who are already working in the capacity of manager or director, or who are preparing to start work at this level.

Aims of the course

Learners gaining this qualification will know that managers and directors have legal and moral obligations to ensure health and safety within a business and that this includes obligations to employees, contractors, visitors and suppliers. The subject areas within this course are regarded by the Health and Safety Executive as being important to developing safe working procedures in the workplace. In order to pass this qualification, learners must successfully construct a risk assessment and a safe system of work as well as pass the HABC examination which is taken on the last day.

Course Content

  • The duties and responsibilities of employers and employees
  • Management of health & safety in the workplace
  • Procedures for developing and implementing risk assessments
  • Procedures for developing and implementing safe systems of work
  • Reviewing health & safety procedures within an organisation

The course is held over 5 days, concluding with a 2½-hour exam.

All successful candidates will receive the nationally recognised Level 4 Award in Health & Safety in the Workplace from the awarding body HABC.

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Pit Crew

The level 2 award in Front of Stage Pit Barrier Operations has been developed with different awarding bodies such as Highfield and is aimed at personnel and organisations working within the live event sector.   The qualification, which can be linked to both stewarding and security is classroom based and includes both theory and practical assessments.

Content covered includes:

  • Understanding the purpose of the front of stage pit barrier
  • Being able to protect the health and safety of individuals within the barrier system
  • Understanding the roles and responsibilities of colleagues
  • Being able to recognise audience activity and respond appropriately while working in the front of stage pit barrier

This qualification is achieved by taking a 1-day course and assessed via portfolio of evidence and practical demonstration/assignment. The course must be booked as a block booking of 10 learners each course, this can be conducted at your site or eventure can source a venue.

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Spectator Safety

The course provides underpinning knowledge and assesses the practical experiences of the skills that stewards use when working at events attended by a large number of people e.g. sports events in stadiums, concerts etc. This course includes the following:

  • Prepare for spectator events
  • Controlling the entry, exit and movement of people at spectator events
  • Monitoring spectators and dealing with crowd problems
  • Helping to manage conflict
  • Contributing to the work of the team
  • Dealing with accidents and emergenciesWhat I will gain?

This course will benefit you by giving you a professional understanding of safety stewarding. You'll have a transferable qualification to work at any spectator event. It will also offer employers up to date security techniques, targeted to their needs rather than qualification, Improves efficiency and productivity. The qualification is aligned to the need of business; it allows employers and learners to take control of the learning experience. The Spectator Safety is a work place qualification which improves employee job satisfaction, motivation and retention, and create a quality assured highly skill

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IQ Level 4 Award in Covert Surveillance Operations

The IQ Level 4 Award in Covert Surveillance Operations (Advanced) is a qualification designed to develop and provide formal recognition of learners' knowledge, understanding and competence of surveillance techniques. Surveillance is the monitoring of the behaviour, activities or other changing information, usually of people for the purpose of intelligence gathering as part of an investigation into unlawful or illegal activity, or for enforcement activities. The qualification provides learners with a progression from the smaller Intermediate Award by expanding further on their knowledge and skills and prepares them to progress to the larger Certificate sized surveillance sector qualification, which in turn covers additional aspects of covert surveillance.

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National Vocational Qualifications are one of the most popular qualifications within industry as they are delivered during working hours and demonstrate competency within a job role.

These qualifications are based on national occupational standards, which are statements of performance that describe what competent people in a particular occupation are expected to be able to do.

They cover all the main aspect of a specified occupation, including current best practice and are ideal for addressing skills gaps as well as identifying competence.

To achieve the full qualification, candidates must attain a minimum of 26 credits in total, comprising all the mandatory units and the remaining credits will be achieved by selecting the following optional units. A minimum of 2 units from group A, a minimum of 1 units from group B, a minimum of 2 units from group C and 1 unit from group D. The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units.

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